ck4com Terms and Conditions

1. General Information and Scope of Agreement

These terms and conditions ("Terms") form a legal agreement between ck4com ("Platform", "we", "us") and each individual who uses the ck4com website and related services ("User", "you", "your").

ck4com is an online gaming and betting platform that provides slots, casino games, cricket betting and various other entertainment gaming services for users in Bangladesh. All aspects of accessing or using the platform are governed by these Terms.

In addition to these Terms, our Privacy Policy and Responsible Gaming Policy also apply and are considered an integral part of this agreement.

2. Eligibility and Age Requirements

To create an account and use services on ck4com, the following eligibility requirements must be met:

• You must be at least 21 years of age. No person under the age of 21 may use this platform.
• You must be a real human being and must not create an account using robots or automated processes.
• You do not have any previously terminated account on ck4com.
• You will provide truthful information under your own identity and will not act as a representative on behalf of anyone else.

For age verification purposes, ck4com may request a copy of your national identity card or other government-issued identification at any time. If adequate proof is not provided, the account will be temporarily suspended.

3. Account Registration and Management

3.1 Registration Process

To open an account on ck4com, you must provide accurate and complete personal information. Each user may operate only one account. Creating multiple accounts by the same person, family or from the same IP address is strictly prohibited.

3.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. If you suspect any unauthorized access to your account, notify our support team immediately. You are solely responsible for all activity carried out on your account.

3.3 Identity Verification (KYC)

In the interest of security and fraud prevention, we follow a Know Your Customer (KYC) process. Identity verification may be mandatory before withdrawals or for large transactions.

4. Deposits, Withdrawals and Payment Policy

4.1 Deposit Terms

The minimum deposit amount on ck4com is ৳300 (three hundred taka). Customers may deposit using the following methods:

• bKash
• Nagad
• Rocket
• Bank Transfer

Deposited funds are generally added to the account immediately. If any deposit is delayed due to the verification process, please contact our support team.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800 (eight hundred taka). Once a withdrawal request is successfully processed, funds are generally sent within 15 minutes to 2 hours. Some withdrawals may take additional time due to security checks.

4.3 Transaction Security

All financial transactions on ck4com are secured by SSL encryption technology. Deposits or withdrawals using third-party accounts are strictly prohibited.

5. Bonuses, Promotions and Wagering Requirements

5.1 Welcome Bonus

New users will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. For example:

• Deposit ৳1,000 and ৳1,500 bonus will be added → total ৳2,500
• Deposit ৳22,000 and a maximum of ৳15,000 bonus will be added → total ৳37,000

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times (10x). This means that to withdraw bonus funds, you must complete betting equal to 10 times the bonus amount.

5.3 General Bonus Terms

• Each bonus offer may have its own terms, which will be detailed on the offer page.
• ck4com reserves the right to cancel a bonus if abuse of the bonus system is suspected.
• The bonus benefit may not be claimed more than once from the same household or the same device.
• Wagering requirements must be completed before bonus funds can be withdrawn.

5.4 VIP Program

The ck4com VIP program has five tiers, each offering a weekly cashback benefit:

• Bronze: Weekly cashback up to 0.2%
• Silver: Weekly cashback up to 0.5%
• Gold: Weekly cashback up to 0.7%
• Platinum: Weekly cashback up to 1.0%
• Diamond: Weekly cashback up to 1.2%

You can advance to higher VIP tiers through regular play. Additional benefits and personalized service are provided at each tier.

6. Betting and Gaming Code of Conduct

6.1 Fair Play Policy

ck4com ensures fair play across all games. Our games are supplied by verified game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi) and use Random Number Generator (RNG) technology.

6.2 Betting Limits

Minimum and maximum bet limits are set for each game and betting market. These limits are clearly stated on the game page. ck4com reserves the right to change betting limits under special circumstances.

6.3 Void Bets

In the event of a technical error, data feed issue or obvious pricing error, ck4com reserves the right to void a bet and return the original stake.

7. Prohibited Activities

The following activities are strictly prohibited on the ck4com platform:

• Creating or operating multiple accounts.
• Abusing the bonus system or bonus hunting.
• Any form of cheating, fraud or dishonest activity.
• Using automated betting software or bots.
• Money laundering or transacting with funds from illegal sources.
• Using third-party payment accounts.
• Harassing or threatening other users.
• Attempting to exploit technical vulnerabilities of the platform.
• Operating an account on behalf of a person under the age of 21.

Violation of these prohibitions may result in immediate account termination and forfeiture of any funds earned.

8. Privacy and Data Protection

ck4com places the highest importance on protecting users' personal information. Please read our Privacy Policy to learn more about how we collect and process data.

ck4com never sells your personal information to third parties. Your information will not be disclosed except where required by law.

All data is protected by SSL encryption and modern security technology. Cookies are used on the platform, details of which are set out in the privacy policy.

9. Account Suspension, Termination and Restrictions

9.1 Rights of ck4com

ck4com may suspend or terminate an account without prior notice in the following circumstances:

• If any clause of the Terms is violated.
• If fraud or deception is suspected.
• If KYC verification fails or false information is provided.
• For security or legal reasons.

9.2 User Rights

You may close your account at any time. If there is a balance in your account at the time of closure and all wagering requirements have been met, you may withdraw those funds.

9.3 Voluntary Break (Self-Exclusion)

As part of responsible gaming, we offer a self-exclusion facility. For more details, please visit our Responsible Gaming page.

10. Limitation of Liability

ck4com provides services on an "as is" basis. We are not liable for the following:

• Loss caused by internet connection issues or problems with the user's device.
• Temporary unavailability due to unexpected technical interruptions or system maintenance.
• Errors by third-party software or game providers.
• Loss arising from user negligence or failure to comply with the Terms.

Gaming is inherently risky. We encourage you to always play within your financial means and to treat gaming as a form of entertainment.

11. Dispute Resolution

For any complaint or dispute, please contact us first through our 24/7 live chat support. We are committed to resolving most disputes quickly and fairly.

Dispute resolution process:

• Step 1: Notify the support team via live chat or email.
• Step 2: Send a detailed written complaint to the support email.
• Step 3: Our team will respond within 48 hours and propose a resolution.

12. Policy on Changes to Terms

ck4com reserves the right to change or amend these rules and terms and conditions at any time. In the case of significant changes, users will be notified via their registered email or through the platform.

If you continue to use the platform after any changes, you will be considered to have accepted the new terms and conditions. It is your responsibility to visit this page regularly to stay updated on the latest terms and conditions.

13. Contact

If you have any questions or comments about these rules and terms and conditions, please contact us:

• Live Chat: 24/7 direct support in Bengali
• Email: [email protected]

Our support team is active around the clock in accordance with Bangladesh Standard Time (BST, UTC+6).