Your privacy is our priority

ck4com ("we", "our", "platform") operates an online entertainment and betting service for users in Bangladesh. This privacy policy explains what information is collected when you use the ck4com website and related services, how that information is processed, and under what circumstances it may be shared with third parties.

This policy applies to all ck4com services, web pages, and mobile versions. By using our services, you are considered to have consented to the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our services and contact our support team.

ck4com is intended for individuals aged 21 and above only. By creating an account on our platform, you confirm that you are at least 21 years old.

We collect the following types of personal information:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID (NID) or passport number (for identity verification)
• Your chosen username and password (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account details (only the portion necessary for transaction verification)
• Deposit and withdrawal history
• Transaction date, amount, and method

2.3 Technical and Usage Information

• IP address and device information (browser, operating system)
• Session duration and pages visited
• Cookies and similar tracking technologies
• Login time and location (geographic information)
• Gaming activity records — which games were played and for how long

2.4 Communication Information

• Live chat messages and support ticket content
• Inquiries or complaints sent via email

ck4com uses your information for the following legitimate purposes:

• Account management: Handling registration, login, and account-related activities.
• Identity verification: Confirming a user's identity before financial transactions and preventing fraud.
• Payment processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Customer support: Resolving your issues through 24/7 live chat and email.
• Security and protection: Detecting and preventing unauthorized access, fraudulent activity, and deceptive transactions.
• Responsible gaming: Monitoring your gaming patterns to identify problematic behavior and provide timely support.
• Legal compliance: Maintaining records necessary to comply with applicable laws and regulations.
• Service improvement: Analyzing user experience to improve the quality of the platform.

ck4com follows industry-leading standards to protect your personal information. Our security measures include:

• SSL encryption: Our entire website is secured with SSL (Secure Socket Layer) technology, which prevents unauthorized access during data transmission.
• Encrypted storage: Sensitive information (passwords, financial details) is stored using strong encryption algorithms.
• Access controls: Only authorized personnel have limited access to the information they need.
• Regular security audits: Our systems undergo regular security audits and vulnerability assessments.
• Two-factor verification: Additional verification is applied when logging into accounts and during large transactions.
• Firewall and intrusion detection: Systems are in place to automatically detect and block suspicious activity.

However, transmitting information over the internet is not entirely risk-free. We are committed to ensuring the highest level of protection, but no method is 100% secure. Keep your password confidential and contact us immediately if you notice any suspicious activity.

ck4com does not retain your personal information beyond what is necessary. Retention periods are determined by the following criteria:

• All account-related information is retained for as long as the account remains active.
• When an account is closed or deactivated, information may be retained for the period necessary to meet legal obligations.
• Financial transaction records are generally retained for a minimum of five years.
• Live chat and email communication records are kept for a limited period for service improvement and dispute resolution purposes.

Once the designated retention period ends, information is securely deleted or anonymized.

ck4com may update this privacy policy as needed. When changes are made:

• The revised version will be published on this page and the "Last Updated" date will change.
• For significant changes, users may be notified via email or live chat.
• If you continue to use the service after changes are made, you will be considered to have agreed to the new policy.

We therefore recommend that you check this page regularly.